VoIP Phone Systems in Singapore

Your analogue PBX works — until it doesn’t

If your phone system has sat in the same cupboard for fifteen years and still rings, it is easy to leave alone. The problem is what happens on the day it stops.

Analogue PBX hardware has been out of production for years. When a card fails there are no spare parts to order, the engineers who knew those systems are retiring, and telcos have spent years moving away from the copper services these systems were built around. A business that waits does not get a planned upgrade — it gets a week without phones, at a moment the hardware chooses.

Replacing it before that happens is a scheduled job with a known cost. Replacing it afterwards is an emergency.

You keep your number

This is the objection that stops most businesses, so it is worth answering first: yes, we port your existing Singapore numbers. The number on your signage, your vehicles, your name cards and twenty years of client records stays exactly as it is. Customers calling you notice nothing.

And you almost certainly don’t need rewiring

The second assumption we hear is that replacing a phone system means tearing open ceilings. It does not. VoIP handsets run over the same network cabling already serving your computers, so in most offices the physical work is limited to placing handsets on desks.

Three ways to run it

Different businesses want different amounts of control, so we deploy in whichever form suits you.

• IP PBX – a dedicated phone system for your office, straightforward to run and maintain. Recommended for office size over 8 persons.
• Cloud PBX – nothing on site, no hardware to own, suited to teams spread across locations, monthly subscription based, good for small teams.
• Custom PBX hosted on your own server – full control, configured to your requirements, sitting on your own on-premise infrastructure. Recommended for privacy centric environment like healthcare or financial services.

What we supply and configure

• Grandstream IP handsets, supplied and configured for each desk
• Number porting so you keep your existing Singapore lines
• SIP trunks and lines – we provide these so you can take full advantage of a digital phone system
• Internal extensions across the office
• Call routing – direct calls by department, time of day, AI-Receptionist or however you work
• Mobile app so staff take and make office calls from their phones, on the company number
• Ongoing support under our maintenance plans

Changes stop costing you a callout

Anyone who has lived with an analogue PBX knows the routine: a new staff member joins, someone moves desk, or a call needs routing differently, and it means booking a technician, paying a callout, and waiting for the appointment.

On a modern system those are configuration changes. Extensions, routing and voicemail are adjusted without anyone opening a cabinet, which for a growing office is often the difference people notice most in the first month.

Moving office soon?

A relocation is the natural moment to replace an ageing PBX. The system has to come down and go back up either way, and an old analogue unit is the component most likely not to survive the journey. If you are moving, it is usually cheaper to replace than to relocate and reinstall. We handle both — see office IT relocation.

Frequently asked questions

Can we keep our existing phone number?

Yes. We port your existing Singapore numbers across, so customers calling you experience no change at all.

Do we need new cabling through the office?

In most cases no. VoIP handsets use the same network cabling as your computers, so the installation is far less invasive than people expect.

Can staff take office calls when they are out?

Yes. A mobile app lets staff make and receive calls on the company number from their own phones, so callers reach the business rather than a personal mobile.

Do you provide the phone lines as well as the system?

Yes. We supply the SIP trunks (phone lines) alongside the system and handsets.

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Still running an analogue PBX?

Tell us how many extensions you have and what system is in the cupboard. We will tell you what replacing it involves and what it costs. We cover all of Singapore.