IT Maintenance & Support in Singapore

Keep your team working, not troubleshooting

When a server goes down or the office network drops, the cost is not the repair bill — it is everyone sitting idle until it is fixed. Most small and medium businesses in Singapore do not need a full-time IT department. They need a responsive team on call who already knows their setup.

That is what our maintenance plans provide. We monitor your systems continuously, patch them before problems surface, and answer the phone when something does go wrong. No jargon, and no surprise invoices at the end of the month.

What is included

• Remote helpdesk support — most issues resolved without anyone leaving their desk
• On-site engineer visits — for the problems that genuinely need hands on hardware
• Remote health monitoring — we see failing drives and disk space issues before you do
• Automated OS patch management — security updates applied consistently across every machine
• Hardware and software troubleshooting — desktops, laptops and peripherals
• Network and connectivity support — routers, switches, Wi-Fi and cabling issues
• Printer and peripheral support — drivers, network printing and configuration

Response times you can hold us to

Different businesses tolerate downtime differently, so response time is what separates our plans rather than an arbitrary feature list.

• Starter — within 3 business days, suited to small offices where a delay is inconvenient rather than costly
• Enhanced — next business day, with unlimited remote support calls
• Premium — half business day, for operations where downtime stops revenue

Full details are on our pricing page.

Who this is for

• Offices running roughly 5 to 100 computers
• Businesses with no in-house IT staff
• Companies with an IT manager who needs overflow capacity and after-hours cover
• Multi-site operations needing consistent support across locations

Why businesses choose ITProSG

We have supported Singapore businesses for over 34 years, through several generations of office technology. We are based in Ubi, so an engineer can be on site quickly rather than routed through an overseas call centre, and we cover all of Singapore. Our pricing is published openly, because being quoted a number only after a lengthy sales process is not how anyone wants to buy IT support.

Frequently asked questions

How much does IT maintenance and support cost?

Plans start at $12 per PC per month, excluding GST. What you pay depends on how quickly you need issues resolved and how many on-site visits you expect. See our pricing page for a full comparison.

How quickly will you respond when something breaks?

Between half a business day and three business days, depending on your plan. Premium customers get a half business day response; Enhanced is next business day.

Do you provide on-site support, or is it remote only?

Both. Most issues are resolved remotely because that is fastest, but every plan includes on-site engineer visits for problems that need someone physically present.

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Talk to us about your setup

Tell us how many machines you run and what has been going wrong. We will recommend a plan and give you a firm price — no obligation.