Help & FAQs

The most common questions we get

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Frequently Asked Questions

How is this different from just calling an IT guy when something breaks?

Unlike break-fix support where you only get help after a problem occurs, our managed service monitors your systems 24/7 and fixes issues proactively – often before you even notice them. You get predictable monthly costs instead of surprise repair bills.

How much does it cost and what exactly am I paying for?

We charge a flat monthly fee per PC billed annually, so there are no hidden costs or surprise invoices. Your plan covers remote support, patch management, antivirus, and health monitoring everything your team needs to stay productive, bundled into one simple price.

Do I need to sign a long contract?

We offer 12-month agreements to give you the best rates, but we also have flexible options for businesses that prefer longer more stable commitments. Either way, we’re confident you’ll see the value before the contract ends.

We’re a small team, do we really need managed IT support?

The smaller your team, the more an IT problem hurts. One ransomware attack or server failure can shut down your entire operation. Managed IT support gives small businesses the same protection as large enterprises, at a fraction of the cost of hiring in-house IT staff.

Will you handle our existing equipment, or do we need to buy new hardware?

We work with your existing setup wherever possible. During onboarding, we assess your current hardware and only recommend upgrades when necessary — we’ll never push you to buy something you don’t need.

How quickly will someone respond when we have a problem?

Response times depend on your plan — from 4–8 business hours for remote support on our Basic plan, to a 4-hour response on Premium. For most common issues like connectivity, software errors, or account access, we resolve them remotely within the same day.

Is our data safe with you managing our systems?

Absolutely. We follow strict data handling practices in line with Singapore’s PDPA requirements. We never store your business data on our systems — we simply manage access to yours. All remote sessions are encrypted and logged for full transparency.

Can you support our staff who work from home or remotely?

Yes! Our remote support model is built for exactly that. Whether your team is in the office, at home, or across multiple locations, we can monitor, manage, and troubleshoot their PCs from anywhere. There’s no need for anyone to be physically present for most issues to be resolved.